Privacy Policy

RoomsCo Portugal Lda. has provided this privacy policy because we value your right to privacy. This policy is effective from 01st October 2014 and governs the collection of personal information through this website on or after this date.

This policy describes the types of information RoomsCo collects from its users and how that information is used. Please read this policy carefully before providing us with any personal information.

Information collected

The website is owned by RoomsCo and hotel booking engine is owned by our partner Roomex Limited. All information entered on the website is passed through RoomsCo on the booking engine is passed through to Roomex Limited and over a 128 secure socket layer (SSL), provided to Roomex Limited by Geo Trust. If you wish to verify this cert when you are making a booking, please click on the secure locket, either on the bottom right of your screen or to the right of the address bar.

RoomsCo will not ask you to register with the site, but you should review the terms and conditions which governs all users of the site, including those who don’t book with RoomsCo.

If you choose to book with us, you will be contacted in relation to your booking or if you have agreed to receive information about special offers from RoomsCo. You will also be able to add content to our site. You will be requested to submit for posting a review of a hotel you stayed in which you have booked through RoomsCo. This communication will be conducted using an email address you have provided to us.

We collect personal information which may include, your name, email address, mailing address, telephone number and travel preferences. We only collect information that you manually enter into our forms, such as the review hotel procedure or otherwise information which is necessary to process your hotel booking through the booking engine. You are under no obligation to respond to our requests to review or post a review in any detail in respect of any hotel you have booked through the site although this is useful to other users of the site and in circumstances where reviews are shared with our partners or affiliates.

The RoomsCo team may update information to accurately reflect any new information (such as change of your email address) in communications received from you.

If you click through from our site to another website, you should review the privacy policies of that site to find out what information they collect from you and how they use it.

If you visit our site by “clicking through” from a site operated by one of our partners, and you have registered with that partner, then certain information about you that you have provided to that partner may be transmitted to us. You should review the privacy policy of the site from which you reached our site in order to determine what information was collected and how you agreed that our partner could use that information. We may or may not retain that information, but if we do, we will only use it in accordance with our privacy policy regardless of the privacy policy of the partner site from which you came to us.

Information we collect when you do not book with us

Unless you make a booking through our hotel booking engine, we don’t collect information from you. Your IP address is logged in order to help diagnose problems with our server, administer our website and track usage statistics. You IP address may vary each time you visit, or it may be the same depending on whether you access our site through an always-on connection or a dial up connection. Regardless, it would be extremely difficult for us to identify you through your IP address and we make no attempt to do so. If you reach our site by clicking on a link or advertisement on another site, then we also log that information. This helps us to maximise our internet exposure and to understand the interests of our users. All of this information is collected and used in aggregate that is it is used to generate overall reports on visitors, not on individuals.

How we use the personal information we collect

As mentioned, when you provide us with your details it will be in respect of making a booking through the hotel booking engine. We may email you only on opt-in Special Offers on the RoomsCo website or contact you on the email address provided to submit a review of a hotel you have stayed in which was booked through us. You may opt-out from such communications at anytime by contacting us.

In addition to these communications, we may send you notifications about special offers or to tell you about opportunities available from our partners. You may opt out of any or all marketing communications from RoomsCo or our partner Roomex Limited in any commercial email we send or at any time.

If you choose to review a hotel on our website, we may in accordance with our terms and conditions, publish and share those reviews with our partners. You will not be publicly identifiable from such reviews, however, it will be indicated that the review originated with RoomsCo.

We endeavour at all times to ensure that the information which we have in relation to you is only used for the above purposes. We also endeavour to ensure that any information we have about you is accurate.

Disclosure of your personal information

RoomsCo does not sell or rent any personal information to any third party. In particular, when we publish and share reviews of hotels which you may have submitted, with our partners and affiliates, no personally identifiable information will be publicly available. This information will not be in a form that will allow any third party to identify you personally.

We may be required to disclose personally identifiable information in response to requests from law enforcement authorities and will do so only in accordance with the Data Protection laws as applicable.

We will not display your email information or address publicly anywhere on our site. You can at all times request that we erase and delete any information we currently hold from our systems.

Steps we take to protect your personal information

RoomsCo has implemented security procedures to help protect the personal information stored in our systems. We also provide a secure payment system to protect your details through the booking process. We limit access to personal information about you to employees who we believe reasonably need to come in contact with that information.

Changes to this policy

We reserve the right to change this policy should we deem it advisable to do so. If we make material changes that will affect personal information we have already collected from you we will make reasonable efforts to notify you of the changes and give you the opportunity to request us to erase and delete information which we hold.


We may use cookies to track your use of our site, however these cannot be used to read data off your hard drive. You can configure your web browser to accept or reject cookies, however you may not be able to use our website if you elect or configure your browser to block them. As we can’t collect personally identifiable information by using cookies, we suggest you allow us to place one on your computer. Of course at all times, you should ensure that your hardware is protected whilst using the internet using appropriate software virus and spyware detection products which are industry recognised.

What are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies, please read "What are Cookies".

How we use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies we set

  • Email newsletters related cookies:

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Surveys related cookies:

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies:

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies:

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. Will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information, please contact us.

Our website uses cookies to enhance the viewing experience. By continuing to browse our site, you agree to our Privacy Policy.